Freedom Pass users may have encountered difficulties in obtaining their new pass. According to the scheme administrators, London Councils and the Post Office, the delay in issuing the passes is due to the sheer volume of renewals which is affecting production and distribution, in some cases up to a month.
Residents are able to use their current pass until March 31st. The link below will take you to the London Councils website where there is tracking system for residents to use. The message on their website states; "We're working hard to produce the new passes.
If you do not receive your pass within 10 working days, please be assured that it is on its way. You can use your current pass until 31 March".
Alternatively, there are two Havering e-mail addresses that have been set up to answer resident queries. If residents send in their full name, address and the application tracking number detailed on their Post Office receipt, council staff will track the application and provide an update to residents.
No comments:
Post a Comment